Privacy Policy | How We Handle Your Information and Choices
Effective date: 2 September 2026
This Privacy Policy explains how Positive Singles South Africa ("we", "us" or "our") handles personal information when you visit this website or use services made available through it. It should be read together with our Terms of Use.
1. Information we may collect
The information collected depends on how you use the website and its connected services. It may include:
- account and profile details, such as your name, age, location, login details, photographs and profile preferences;
- information you choose to share about your health, interests and personal circumstances;
- communications, reports, support requests and safety-related records;
- subscription, transaction and billing records processed by payment providers;
- technical information such as IP address, browser type, device information, referring pages and access times; and
- cookie choices and similar website interaction data.
Please only provide information that you are comfortable sharing. Health information is sensitive personal information and receives additional protection under applicable law.
2. How we use information
We may use personal information to operate and secure the service, create and manage accounts, display profile information according to your settings, enable communications, provide support, process payments, prevent misuse, enforce our rules, comply with legal duties and improve website performance.
3. Legal grounds
Where required, we rely on your consent, performance of a contract, compliance with legal obligations, protection of users and our legitimate interests in operating a safe and reliable service. You may withdraw consent where consent is the applicable ground, although this does not affect earlier lawful processing.
4. When information may be shared
We may share limited information with service providers that support hosting, security, communications, customer support, payments and technical operations. We may also disclose information where required by law, to protect users or the public, or as part of a business transfer subject to appropriate safeguards. We do not authorise service providers to use personal information for their own unrelated purposes.
5. Profile visibility and member choices
Information placed in a member profile may be visible to other members according to the available privacy settings. Review those settings carefully and avoid publishing contact details or information that could expose you to unwanted attention. Removing information from a profile does not always remove copies already shared with other people.
6. Cookies and external services
The website may use essential cookies or local storage for security and preferences. External services, such as font hosting, payment processing or linked platforms, may receive technical request information under their own privacy terms. Optional analytics or advertising technologies should only be used where permitted and, when required, after consent.
7. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including account operation, safety, dispute resolution and legal compliance. Retention periods may vary by record type. Information may be deleted or anonymised when it is no longer required.
8. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No internet service can guarantee absolute security. Use a strong unique password, protect your device and report suspected unauthorised access promptly.
9. International processing
Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to use recognised safeguards and require an appropriate level of protection consistent with applicable data protection law.
10. Your rights
Subject to applicable law, including the Protection of Personal Information Act, 2013 (POPIA), you may have rights to request access to personal information, correction, deletion, restriction or objection, and to withdraw consent. You may also complain to South Africa's Information Regulator.
11. Adults only
This website and its member services are intended for adults aged 18 and older. We do not knowingly collect personal information from children. If information relating to a child is identified, it should be reported so appropriate action can be taken.
12. Changes to this policy
We may update this Privacy Policy when practices, technology or legal requirements change. The effective date at the top of the page identifies the latest published version.
13. Contact and complaints
Privacy requests should be submitted through the contact method published on this website. Please provide enough information to verify your identity and understand the request. Do not send passwords or unnecessary health information in a privacy request.