PositiveSingles Login and Account Help
Help with sign-in, password recovery, profile access or account settings.
Ask about your accountMember support
Positive Singles Support | Account, Privacy, and Safety Help
Choose the route that fits your PositiveSingles login, account, privacy, billing or dating-service question. Including the right account details helps support understand the issue without asking for sensitive information.
STD Dating Safety and Profile Privacy
Report a concern or ask how to manage your personal information and visibility.
Raise a safety concernPositiveSingles Dating and Membership Questions
Questions about how the community works, membership or available resources.
Send a general enquiryVerified contact routes
Contact PositiveSingles customer support
Use the official channel below for account access, billing, privacy, member reports or complaints. PositiveSingles says its live support is available around the clock and that feedback is typically answered within two hours.
Online and email support
Official PositiveSingles contact form
Never send a password, payment card number or private medical document by email.
Postal address
SuccessfulMatch / PositiveSingles.com10 - 8707 Dufferin St, Suite 160
Vaughan, Ontario L4J 0A6
Canada
Include your first name, username, account email and website name when writing about an account.
Report or complain
Use the report control on the relevant profile or message, then send the public username and a concise description through official support.
For privacy, billing or unresolved service concerns, use the same official form and select the closest issue category.
Describe the Account or Dating Issue
The form below demonstrates the information needed for a support request in this static package. For a working request, use the verified official contact form above.
Need a PositiveSingles Dating Answer First?
Our homepage covers profile privacy, how member discovery works and common account questions.